What we do
Turn Customer Centricity Into Profitable Business
It is easy to put a smile on your customer’s face when you know them well. But here’s the catch. Given the right mindset and culture, all you need is customer data and products they love. We will you through the whole process to turn your customer centricity into a profitable business.
New specialized service -> ChatGPT and Generative AI for Banks
Cyberweek offer 🛒 for German Handwerk and Mittelstand: AI Seminars now 40% off!! 🎓🤖 Don't miss this amazing opportunity to boost your knowledge and skills in AI. 🚀 Limited time offer, so grab it now! -> ChatGPT und KI Beratung Handwerk und Mittelstand
Digital Banking: New Era Digital Financial Services
You want to increase resilience and seize the opportunities of digitalization and digital transformation by using latest technology and innovative business models? We help to evaluate options, define priorites and select the best partners. We take responsibility to make sure your projects are successful.
We also enable organizations from other industries like automotive, energy, retail and telecom to benefit from integrating financial products in their offerings for reasons of customer retention, cross-selling and data sourcing.
Onboarding: Win Customers at Hello
Digital onboarding, the moment when people want to become your customers, when your analog customers become digital. This can be the beginning of a wonderful journey with lots of mutual benefit, or a painful process only the toughest survive. You decide.
Be customer centric from the beginning, and get data and excitement in return. We help you to find your way.
Monetization: Turn Data into Profits
You can significantly increase the customers lifetime value by cross-selling appropriate, relevant products and services. Data driven models also will reduce costs for customer acquisition and increase retention.
We help you to monetize your existing customer base using data and partnerships.
Happy customers and brands
Some of the brands we worked with during the last 20+ years. See projects for more details.
Get in contact
Kevin Rollins once said “The key to the whole game is to innovate and to make profit”.
Let’s find out how we build your success story. Give us a call or send a mail.
ABOUT
FUTURELAB.EU
STEFAN WEiß - Founder and CEO
Stefan Weiß, born in 1969, is an Internet entrepreneur and management consultant with a love for technology, people and business development. He’s also a gifted speaker who talks about digital banking and innovation on conferences around the globe.
Since his first start-up in 1993 he has been active in Internet infrastructure and webdesign, online marketing and e-commerce, virtual reality and online games development, monetization and payment, Open Banking and Integrated Finance.
After graduation in 2006 as MBA from OUBS in Milton Keynes, UK, he applied personal experience, academic knowledge and enthusiasm, offering management consulting on the topics of knowledge management, innovation management and intellectual capital reporting.
Over the past 10 years he helped to shape the digital transformation within many companies in the payment, banking and insurance world. This includes five years of strategic and operational positions within Fidor Group. Leading Fidor’s Banking APIs and PSD2 Open Banking strategy, he was a driving force behind many Fintech partnerships and the initial platform business.
As Head of Business Division Banking & Insurance at jambit , a Munich based software development and IT-service provider, he worked with incumbent companies on digital transition projects and innovative online products.
Most recently, in the role of CTO, he built CURE Digital Finance, a new type of banking experience for medical doctors that takes care of all the financial tasks, in order to safe time and money.
FUTURELAB
FUTURELAB was founded by Stefan Weiß more than 20 years ago, in April 2000, as strategic management consultancy and launchpad of several start-ups, including subsidiary companies. Right from the start FUTURELAB was at the center of a network of extraordinary people - smart and experts in their domains. We leveraged knowledge with IT, innovation with processes, people with agile culture. The company and brand evolved throughout the years to match the requirements of projects and customers.
Today FUTURELAB works for smart banks and other innovative organizations that understand that digital transformation requires to challenge the status quo in order to defeat competition, sustain crises and seize new business opportunities. We connect people and business to foster growth.
How we do it
Knowledge and Partnerships
We offer specific, action-oriented services, that leverage industry experience, marketing expertise and trusted relationships.
Win CEOs, CFOs and program managers
The goal is to match your customers’ affinity to spend money with more opportunities, relevant offers, in real-time. Our role is to share winning strategies, co-create feasible concepts and provide solutions that fit your situation, including vendor selection and curating products and services that fit your vertical and brand.
Think big, Start Small. Changes in business models require full commitment, even though we usually start with just a PoC. That’s why it is important to get everyone on the same side. We help you with internal communication on all levels, and can provide experts for technology, marketing and organizational change.
Screening of vendors and service providers
The international market of technology and service solutions providers is rich of great offerings. We help you find the right partner for your project, based on experience, trusted recommendation and thorough scrutiny. The goal is to find the best solution fit, both technically and strategically.
Source and run agile projects
New initiatives always conflict with ongoing activities and sometimes lack expert knowledge. We can extend your staff, or provide complete teams sourced from trusted service providers.
The road to success starts with a light-weight, low risk PoC that will create first ROI. From there we gradually extend the use-cases, build and integrate productive systems.
Get in contact
Kevin Rollins once said “The key to the whole game is to innovate and to make profit”.
Let’s find out how we build your success story. Give us a call or send a mail.